International documents

Rights of user avowed in the world’s countries and international organizations

I. Rights of user were avowed by the United States of America in 1962:

1/ Security right
2/ Information rights
3/ Electoral rights
4/ Rights to be listened

 

1/ Security and health right

2/ Right in defense of economic interests
3/ Right for compensation of damage
4/ Information and education rights
5/ Right to represent

 

III. Rights of user were avowed by United Nations Organization (UNO) in 1985:
(Leading principles in defense of user’s rights)

1/ Physical and health security of users
2/ Right in defense of economic interests of users
3/ Use of property and service corresponding to quality and safety standards
4/ Increase in sale net of property and services enlarging electoral rights of users
5/ Civil defense of users
6/ Informing users for their defense
7/ Support of realization of measures for definite property, service fields (example: medical, transport and etc.)
8/ Broadening International relations in field of defense of users’ rights

 

1/ Right to meet initial need
2/ Right to use environment
3/ Security right
4/ Right to claim compensation of damage
5/ Right to be listened
6/ Information right
7/ Right to study customer education 
8/ Electoral rights

V. Avowed rights of user by laws of Russia Federation

1/ Quality and security rights of consumer goods, service and works
2/ Right to obtain information about user, executor and seller of goods, service and work
3/ Right to claim while rights of user was violated
4/ Right to claim vindication of violated rights
5/ Right to claim choosing place of goods and use rules of goods
6/ Right to claim compensation of surplus expenses, damage when right is violated
7/ Right to study customer education and training
8/ Freedom to organize for defending one’s interests
9/ Social defense right of user’s interests
10/ Right to use propitious environment